Refund policy

Return and Refund Policy

Return window and eligibility

You may submit a return request within 30 days after delivery. To be eligible, the item must be unused, unworn, unwashed, and have its original tags attached.

A Shopify self-serve return request is an application, not automatic approval. Aylora reviews each request and approves or declines it before return instructions are sent. Please do not send an item before receiving instructions.

Return communication and exchanges

Questions and any return negotiation are handled by email. We may contact you using the email associated with your order, and you may contact support@aylorashop.com.

Exchanges are handled manually and are subject to approval and availability; there is no automatic exchange. Contact us by email if you would like to request one.

Return postage and original shipping

For a preference, fit, size, or selection return, the customer pays the actual return-postage cost. If Aylora verifies that the item sent was wrong or damaged, Aylora pays the return-postage cost.

We do not charge a restocking fee. Original shipping charges are non-refundable except when the return results from a verified Aylora error or defect.

Final-sale and hygiene exclusions

Items clearly marked Final Sale are not returnable. Items clearly identified on the product page or at checkout as non-returnable for hygiene reasons are also excluded. These exclusions do not limit remedies for a verified wrong or damaged item.

Inspection and refunds

After an approved return is received, Aylora inspects it against this policy. If the refund is approved after inspection, Aylora submits the refund to the original payment method within 5 business days after receipt and inspection. Your payment provider controls when the credit appears and may require additional posting time.